Faster support optimization
See exactly how users interact with your help center before they submit a ticket or give feedback – so you can spot friction and fix it faster.
Context-rich session insights
Link feedback directly to session recordings from Zendesk, letting you understand what users saw, did, and struggled with.
Smarter content improvements
Pinpoint where customers drop off or miss answers, and use behavioral data to improve your help articles for better self-service.
Make Support Smarter, Not Just Faster
Your help center is where many customers try to solve problems on their own. With the Zendesk integration, Mouseflow lets you see what happened before they submitted a ticket. Understand how users searched, which content they interacted with, and where they gave up. It’s the missing layer of context that makes every support decision more data-driven.
See What Your Users Can't Explain
Not all users know how to describe what went wrong. That’s why Mouseflow captures the exact steps they took, replayed directly from their Zendesk feedback. From rage clicks to confusing layouts, you’ll have everything you need to remove blockers and improve resolution rates – without the guesswork.
