The Top 20 Easiest To Use Conversational Support Software

See the top Conversational Support Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

18%

respond.io

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

76%

Mid Market

22%

Enterprise

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

55%

Mid Market

35%

Enterprise

10%

Textline

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

70%

Mid Market

26%

Enterprise

Podium

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Front

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

Tidio

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

Intercom

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

#10

Heymarket

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

71%

Mid Market

26%

Enterprise

#11

Zendesk Support Suite

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#12

Quiq Messaging

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

37%

Mid Market

43%

Enterprise

20%

#13

Kore.AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

32%

Mid Market

25%

Enterprise

43%

#14

Kapture CX

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

31%

Mid Market

52%

Enterprise

17%

#15

FreshChat

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

#16

Signals

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

54%

Mid Market

44%

Enterprise

#17

HubSpot Service Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

63%

Mid Market

34%

Enterprise

#18

Salesforce Service Cloud

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#19

Thena

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

#20

Helpshift

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%