Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
You are here
- Home
- About Jamie
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
My Recent Posts
2014-12-08
02:55 PM
2014-08-19
05:55 PM
Hi there,
Welcome to the Community.
You can sign out of everywhere by clicking the button marked, well, 'Sign out everywhere' here. Hope this helps!
... View more
2014-08-19
05:21 PM
Hi there,
Welcome to the Community.
If you're having trouble disconnecting your account from Facebook, please get in touch using our online form and one of our advisors will be happy to help. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.
... View more
2014-08-19
04:06 PM
Hi there,
Welcome to the Community.
You can find instructions on how to change your country settings here. Please give these a try and let us know if this makes any difference at all.
... View more
2014-08-19
04:02 PM
6 Likes
Hi there,
Welcome to the Community.
We're sorry to hear that you're having trouble cancelling. Could you give this another try for us by visiting spotify.com/account/subscription and using an alternate browser. Let us know if this makes any difference at all.
... View more
2014-08-19
03:50 PM
Hi there,
Welcome to the Community.
I'm afraid that we don't currently offer phone support. However, if you let me know the case # that you were emailed after getting in touch with us, I'll be happy to chase this up for you.
... View more
2014-08-19
03:14 PM
We'd recommend getting in touch using our online form where one of our advisors will be happy to help you with this. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.
... View more
2014-08-19
03:12 PM
Don't panic! Just get in touch using our online form and one of our advisors will be happy to help. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.
... View more
Hi there, Welcome to the Community. We'd love to help. Which device are you using and what happens when you try playing a track? Are you seeing any error messages?
... View more
2014-08-11
03:21 PM
Don't panic! Just get in touch using our online form and one of our advisors will help to track down the account in question for you. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.
... View more
2014-08-11
01:42 PM
Hi there,
Welcome to the Community.
Fear not! If you have a valid NUS Extra card, simply subscribe by visiting spotify.com/student and you'll be ready to roll - there's absolutely no need for a new account and you will not lose any of your music 🙂 Any questions, ask away!
... View more
2014-08-11
01:18 PM
Hi Alan,
Welcome to the Community.
I've taken a quick look on our system and I can see that your account is still set to Brazil, which is why you are currently unable to redeem that gift card.
If you'd like to get this changed over to the US, you can by following these steps.
Once updated, you should find that you are able to redeem that gift card without any issues.
Hope this helps and if you have any questions, fire away!
... View more
2014-08-11
01:14 PM
No worries - glad to hear you found the cause of the issue and are back up and running.
Enjoy listening!
... View more
2014-08-05
05:47 PM
Just get in touch using our online form and one of our advisors will be happy to help fix this for you. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.
... View more
2014-08-05
04:36 PM
Not to worry - although it has a 'no-reply' email address, replying is the right thing to do in this instance. Someone should be in touch shortly 🙂
... View more
2014-08-05
04:22 PM
Hi there,
Welcome to the Community.
I've taken a look into this for you and I can see that there were some issues taking the latest payment and this resulted in your account reverting to our free service. Don't worry, you have not been charged since your account reverted back to free.
Please double check your payment information at spotify.com/account/subscription and give subscribing another try. If you're still having trouble, let us know and we'll see what else we can suggest.
... View more
My Accepted Solutions
| Subject | Views | Posted |
|---|---|---|
| 83406 | 2014-08-19 03:02 PM | |
| 669 | 2014-08-05 02:54 PM | |
| 1194 | 2014-07-25 09:19 PM | |
| 1141 | 2014-07-25 07:47 PM | |
| 5381 | 2014-07-23 06:23 PM |