Instant Context While You Chat
See exactly what the customer experienced before and during their chat session – no more guesswork.
Faster, More Effective Support
Solve issues quicker by jumping straight into the session replay tied to each Olark conversation.
Smarter Conversations with More Data
Automatically enrich chats with behavioral insights and user info pulled from Mouseflow and Olark.
Support That Sees What the User Sees
The Mouseflow + Olark integration brings a new level of empathy and clarity to your support workflows. When a user starts a chat, support agents instantly gain access to a session replay URL – showing exactly what the customer did before reaching out. This real-time context helps teams troubleshoot more efficiently, reduce resolution time, and ultimately deliver better customer experiences. It’s not just chat – it’s insight-driven conversation.
Smarter Data, Seamlessly Synced
This integration works both ways. Not only does Olark feed session-specific customer details into Mouseflow (like email addresses and chat metadata), but Mouseflow also injects session replay links right into the Olark dashboard. It’s a tight loop of contextual data that helps support agents, product managers, and UX teams work off the same source of truth. And it’s all set up in just a few clicks – no technical expertise needed.
