First of all, it’s important to stay calm in such situations. I face this often, especially with guests expecting heavy discounts, and if not given, they may try to give negative feedback. But we must handle this tactfully — stay aligned with our policies while making guests feel valued. At the same time, we should not negotiate beyond limits that affect brand standards. I believe in being firm yet polite, not stiff. I usually say, “This is what I can offer.” For example, in my spa, when guests ask for a 50% discount, which isn’t possible, I offer 10% off and add 5 minutes of complimentary service. It’s about balancing guest satisfaction without compromising quality.

When a client suddenly changes negotiation terms, stay composed and strategic. First, seek to understand their reasoning—ask clarifying questions to uncover their true priorities. Then, assess the impact: does the shift align with your bottom line, or does it require a counteroffer? Maintain a collaborative tone, reinforcing shared goals rather than turning the negotiation into a standoff. If flexibility is possible, explore creative solutions that benefit both sides. But if the new terms compromise your value, be prepared to stand firm—or walk away with professionalism and confidence.

One must see the reason behind the change. Understand clients perspective and coolly start negotiating to come to an amicable resolution. A client is a partner in your contract duration and the understanding between two helps to navigate the whole process in a friendly manner. It is a ‘ Give and get’ situation. 🙏

Maintain your composure and be open to communication as you deal with the unexpected development. Seek to grasp the client's motivations and goals for the new terms. Reassess your stance and seek places for flexibility. Use clear and succinct communication to explain your point of view and negotiate mutually beneficial solutions. Highlight the importance and advantages of having a solid cooperation. Involve essential players in the negotiating process. Document any modifications or agreements to guarantee clarity. This technique allows for more productive negotiating while still preserving client connections.

Assess the situation and try to understand the reason for their sudden change. Empathize and based on the new information, I'll be willing to compromise and try to find a solution advantageous to both.

It is important to understand the reason for change and the impact of change with a calm and positive attitude. Post this place your thoughts to the clients and negotiate effectively.

I stay calm, assess the new terms carefully, and seek to understand the client’s perspective. I focus on finding a win-win solution by negotiating with flexibility while protecting key priorities. Clear communication and strategic problem-solving keep the discussion productive.

It would be a good attitude if you stay steady in the situation. I believe always being honest and telling the truth is key to all unexpected locks

A sudden shift in terms signals either weakness or a calculated play. First, I assess the motive—desperation or deception. Then, I exploit leverage. If they’re bluffing, I call it; if they’re cornered, I extract concessions. I control the tempo—slow it down to unsettle them or speed it up to force errors. I remind them of the cost of walking away—legal, financial, reputational. And if needed, I introduce an external force—regulatory scrutiny, a rival bid—to tip the scales. Negotiation isn’t about reacting, but about dictating the game.