From the course: Change Management: Roadmap to Execution
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Foster continuous learning and improvement
From the course: Change Management: Roadmap to Execution
Foster continuous learning and improvement
- Change is not a do-once event. It's a continuous process. As change managers, we need to be prepared for that and help our teams understand it as well. By creating a culture of flexibility, agility, and continual adjustments, you enable the organization to accept the need to continually change and evolve. The growth mindset is a term widely used now in business and education. It is our ability to foster continuous learning and improvement in the long term. One way to encourage an adopt the growth mindset is to ensure everyone is involved in problem solving. The organizational culture needs to encourage, not only project resources, but literally every employee to co-create and design innovative solutions. When it comes to identifying improvements, it is sometimes the frontline workers who first sense the need to change and transform. A customer service representative at a telecommunications company can often…
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