In this episode of Mark Josephson's podcast, Nick shares the thought process and deliberate work it took to (very intentionally) usher Help Scout into a new era. This one's worth a listen. 🎧
You can't burn the boats on instinct. Not when you’ve got real revenue, a team, a board, and customers counting on you. You have to do the work—real work—to build enough confidence to make the leap. Nick Francis, CEO of Help Scout HelpScout, knew their pricing model had to change. And he knew he was right. But he still put in the time to prove it. #leadership #strategy #pricing #SaaS #criticalmoments “I knew it was the right move—but I still had to do the work to be sure enough.” In this episode of Critical Moments, Nick shares what it really took to bet the company. “This wasn’t a vibe. It wasn’t a pivot. It was a deliberate, earned decision.” It’s a blueprint for any CEO sitting on a business that’s working—but not working enough. Links below for Pod and SubStack!
