Your knowledge base is vital for customers, but also for your support team, and now for your AI tools too. Mathew Patterson talks all things knowledge base with Buzzsprout's Priscilla Brooke on Happy to Help. -> https://lnkd.in/g3EskgV9
"Kill That Question!" — not a surprisingly aggressive gameshow, a practice we used Campaign Monitor by Marigold back in the day to identify and make a case for small product improvements that could reduce support queue volume. Luckily we had Phil Gilmore and Ken Nguyen, among others, developers with a customer-centric mindset to help implement them. Thanks to Priscilla Brooke for having me on Buzzsprout's "Happy to Help" podcast - find it in your podcast app or via the link in the comments.
