Kumar Utsav’s Post

View profile for Kumar Utsav

ex-Product Lead @Facebook, Razorpay, WhitehatJr

Many times in my PM career, my teams were executing at full capacity, as per the aligned product startegy and also building backwards from customer needs found during user research convos. But the products failed to deliver the impact in first go and required few iterations to hit expected success metrics. Reflecting back, the success was not denied due to execution, but due to lack of understanding of all parameters which lead to success in any complex initiative. Navigating such complex situations requires understanding the issue and then communicating the same with others in team to create a shared understanding of what's wrong. In such cases Dr. Mary Lippitt's Model helps understand what's really happening in an initiative. The model essentially says, there are 5 inputs to manage any complex change and if any of the 5 inputs is missing the team will struggle. Go through the screenshot to identify individual scenarios and the corresponding team reality. Once you understand the parameter absent in your relevant context, fix it proactively to increase your odds of success. From experience, defining right “ Incentives” for teams with conflicting priorities is the toughest and "Vision" and "Skills" are most difficult to change in short term and hence Product Managers typically tweak the other 3 parameters to achieve success. #productmanagement

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