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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174252 Views
  • 32 replies
  • 9 likes
  • 174252 Views
  • 32 replies
  • 9 likes

Why my family members can see each other

I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made privatePlanFree/PremiumCountryNigeria

  • Visitor
  • I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made private Plan Free/Premium Country Nigeria
  • Rfaa
  • Newbie
  • 2002 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2002 Views
  • 2 replies
  • 0 likes

family members cant join address error comes up when entering it on invite

i have premium family plan and i have invited my 4 children who all live in my home with the same address. when they enter the address into the invite invitation to verify their address is the same as mine they get an error message. why cant they joi...

  • Visitor
  • i have premium family plan and i have invited my 4 children who all live in my home with the same address. when they enter the address into the invite invitation to verify their address is the s...
  • CR700GD
  • Visitor
  • 322 Views
  • 5 replies
  • 1 likes
  • 322 Views
  • 5 replies
  • 1 likes

Premium Familiar

PlanDe primera calidadPaísEspañaDispositivoIPHONE 15 Mi pregunta o problemaMe suscribí al plan familiar con mi familia y ya me suscribí a Spotify Premium, pero me siguen apareciendo anuncios y no sé por qué. ¿Qué puede ser? ¡ Muchas gracias!

  • Visitor
  • Plan De primera calidad País España Dispositivo IPHONE 15   Mi pregunta o problema Me suscribí al plan familiar con mi familia y ya me suscribí a Spotify Premium, pero me siguen aparecie...
  • 32 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 32 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't download Spotify Kids for iOS in Switzerland.

PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...

  • Visitor
  • Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1   My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
  • pleutenegger
  • Visitor
  • 4840 Views
  • 21 replies
  • 10 likes
  • Premium for Family
  • 4840 Views
  • 21 replies
  • 10 likes

Solved!! how do i link different spotify profiles to different alexa speakers?

my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?

  • Visitor
  • my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same...
  • Vcize
  • Visitor
  • 11654 Views
  • 8 replies
  • 0 likes
  • 11654 Views
  • 8 replies
  • 0 likes

Can I get my account back if I'm overseas and my family premium plan change

Mi hermano paga una cuanta familiar en la cual tuve mi usuario, he cambiado de país de residencia y al actualizar mis datos perdí mi cuenta. Intente recuperarla con mi correo y no es la misma que tenia antes, quiero mis listas de vuelta!!

  • Visitor
  • Mi hermano paga una cuanta familiar en la cual tuve mi usuario, he cambiado de país de residencia y al actualizar mis datos perdí mi cuenta. Intente recuperarla con mi correo y no es la misma que ten...
  • 39 Views
  • 0 replies
  • 0 likes
  • 39 Views
  • 0 replies
  • 0 likes

I can't join family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamily PremiumCountrySpainDevice(PC)Operating System(Windows 10) My Question or IssueI'm trying to join the family plan, but it ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family Premium Country Spain Device (PC) Operating System (W...
  • ribezaz
  • Spotify Star
  • 76 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 76 Views
  • 1 replies
  • 1 likes

2 family members can’t play their choices at same time

We are family of 4. Spotify is great BUT whenever mum (me) plays something, it’ll knock eldest daughter off what she’s listening to and vice versa. Hubby & youngest don’t have this problem. How to fix please? I’m 53 and she’s 20 so some but not total...

  • Visitor
  • We are family of 4. Spotify is great BUT whenever mum (me) plays something, it’ll knock eldest daughter off what she’s listening to and vice versa. Hubby & youngest don’t have this problem. How t...
  • Eevee_Eevo
  • Visitor
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t login to Spotify kids

Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other ipad is fine and working. I thought maybe because it was in use that I could...

  • Casual Listener
  • Family plan member for many years.   Can't log in with my credentials to spotify kids via the app on ipad (latest rev).  This was a clean install.  The install on my son's other i...
  • Eni
  • Moderator
  • 614 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 614 Views
  • 8 replies
  • 0 likes

Family/Duo plan allowing other users to audiobook?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there an upgrade or plan that allows the users on the plan, aside from plan manager, acces...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...
  • Maxim
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't allow family member to join

Hello,I just joined Spotify Family plan but my husband is unable to join. He inputs the same address as me and gets a message saying he has to be in the same country. We live together and both in Ireland. He has a free account and I had premium. Can ...

  • Visitor
  • Hello, I just joined Spotify Family plan but my husband is unable to join. He inputs the same address as me and gets a message saying he has to be in the same country. We live together and both in I...
  • olguis
  • Newbie
  • 2099 Views
  • 11 replies
  • 0 likes
  • 2099 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Premium family plan not working on family member account.

Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, but it is still not updated. Kindly guide on how to p...

  • Casual Listener
  • Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, b...
  • AlejaR
  • Moderator
  • 1643 Views
  • 8 replies
  • 0 likes
  • 1643 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

  • Newbie
  • Plan Premium Family   Device (iPad)   Operating System (iOS latest)   My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
  • usernytimes
  • Visitor
  • 168222 Views
  • 251 replies
  • 29 likes
  • Premium for Family
  • 168222 Views
  • 251 replies
  • 29 likes

Can't remove plan member

I have tried and repeatedly failed to remove an unwanted plan member from my account but have been unable to.

  • Casual Listener
  • I have tried and repeatedly failed to remove an unwanted plan member from my account but have been unable to. 
  • Anyk17
  • Spotify Star
  • 141 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Passwort im Premium für meinen Sohn vergessen.

Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und neu anlegen.Was kann man da machen? Er ist bei mir...

  • Visitor
  • Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und...
  • Susan_GP
  • Moderator
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect on Family Plan

I just got emails from spotify saying two users, both called "Spotify Connect," was added to our family plan. This seems odd to me, is it an official spotify thing or is it a scam and should be removed?

  • Casual Listener
  • I just got emails from spotify saying two users, both called "Spotify Connect," was added to our family plan. This seems odd to me, is it an official spotify thing or is it a scam and should be removed?
  • LisaG123
  • Casual Listener
  • 986 Views
  • 7 replies
  • 0 likes
  • 986 Views
  • 7 replies
  • 0 likes

Superuser Contribution Purchasing additional member accounts for my family plan

Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos

  • Visitor
  • Tenía el plan familiar de 6 perfiles y ahora que compré el anual tengo solo 4, quiero comprar los perfiles adicionales pero no me sale nada para comprarlos
  • Nancy27
  • Visitor
  • 3784 Views
  • 31 replies
  • 3 likes
  • Premium for Family
  • 3784 Views
  • 31 replies
  • 3 likes

Solved!!Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • Fixyourshitspotttify
  • Newbie
  • 32481 Views
  • 44 replies
  • 5 likes
  • 32481 Views
  • 44 replies
  • 5 likes