Recent Discussions
Frustrating support responses - business verification
I've been trying to get my business verified. It's a maddening process and the support "people" don't appear to understand how dates work. I sent our VAT registration document - too old (well it's as old as the company is as you'd expect and couldn't be more proof that it exists legally). So I sent our bank statements for March 2025. I get a response that says that's too old. I ask them to look at it again as it's literally last month. Then I get this response today: "...The document that you have provided is no longer valid since it was issued for the period (01/03/2025 - 31/03/2025). Kindly share with us a more recent document. All documents submitted should be issued within the previous 12 months or where the expiration date is a future date that is at least 2 months away." I'm beyond understanding how they think last month is over 12 months ago. Somebody please help me. Support ID 2503270040004554New Co-sell Coaching episode with Silverfort on May 14
Announcing the next episode in Co-sell Coaching, featuring JonathanNativ, Director of Strategic Alliances at Silverfort. Join us on May 14th for this new marketplace community event series, where Microsoft partners walk their peers through best practices on how to co-sell effectively through the marketplace, and host a live Q&A along with Microsoft co-sell subject-matter experts. In the third event in this series, Jonathan will cover how Silverfort: ▪️Went from $0 to over $10M in Marketplace Billed Sales (MBS) in just 2 years ▪️Used the marketplace to close deals faster and with less friction ▪️Closed a recent marketplace deal with a large UK oil and gas company Each Co-sell Coaching event features a live Q&A with Microsoft partners and Microsoft subject-matter experts. RSVP here.
#Fabcon 2025
It was great to be in Vegas riding the Fabric wave with more and more synergies to partners and learning new ways to collaborate with the Fabric enterprises. More details here :https://www.linkedin.com/posts/kavithasrinivasan8_microsoftfabric-dataquality-azure-activity-7313497641399590913-UmDr?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAQBJUsBfempCP1WzY6ykh_0kPpSiRMV4EkJoin us in Seattle for a software company + marketplace social, the week of Microsoft Build!
Join us for an evening of networking, entertainment, and celebration! The Azure Software Development Company and Marketplace teams are hosting an exclusive partner reception near the heart of downtown Seattle on Monday, May 19 at THE SHOP. We’ll have the backdrop of a world-class car collection, exquisite food, and drinks as well as immersive experiences including an adrenaline-pumping race car simulator and interactive tours. This event takes place the week of Microsoft Build. Transportation (shuttle buses) will be provided from the Seattle Convention Center to THE SHOP. RSVP today: Software Development Company Happy Hour at Microsoft Build Note: Given capacity limitations we can offer each company up to 3 individuals to attend. After completing the RSVP form, save the event details to your calendar!
Identity verification has been rejected
Our company is an IC design company, and our primary products are used in mice and touchpads. We have always submitted the HLK Submission through the Hardware workspace in Partner Center without any issues. However, one day our identity verification was rejected, and since then we’ve been completely unable to access the Hardware workspace. We have only one goal: to submit the HLK Submission. We want to update our information so that Microsoft can re-review our account identity, but the “Update” button does not appear, nor is there a “Fix Now” button. Since February, we’ve tried creating dozens of support cases. Support usually replies with a link to this article: https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses We’ve already read that article thoroughly. It states: “If identity verification is Rejected and you don't see a Fix now button, there's no further action required. The account is suspended.” Sometimes support asks us to provide additional information (e.g., Seller ID? Company documents?), and we always respond immediately. Sometimes they tell us it’s under review and ask us to wait a few business days — which we do. But the identity verification issue is never resolved, and the case is eventually closed without resolution. Here are two of the case IDs we’ve submitted so far: 2504180010000525 2504220010000158 Here are all the documents we’ve provided so far: Domain WHOIS screenshot Company Registration Amendment Form Domain management fee receipt Domain SSL certificate proof of purchase Employment certificate of the account user Employee name badge and ID of the account user We’ve also tried creating a brand new developer account to register for the Microsoft Windows Hardware Developer Program — but again, we’re stuck at the identity verification stage with no Update or Fix Now button available. As a final resort, we even tried to seek paid support, hoping to get specialized help through a paid service: https://partner.microsoft.com/zh-tw/support/partnersupport We submitted our contact information twice, but have not received any service or reply. We also reached out to a Microsoft engineer directly. The engineer responded: “The Partner Center currently only provides a channel for creating cases through the Partner Management Center, and there are no other phone or paid support channels available.” We are completely out of ideas. Since we are unable to submit the HLK Submission, this issue has seriously affected the production schedule of our products. Has anyone else encountered a similar situation?PROMPT OF THE WEEK: Transform our annual report into a visually engaging PowerPoint presentation
Partners - please reshare with your customers by posting via LinkedIn or sending an email. This week’s prompt helps you breathe new life into your annual report—turning dense stats and lengthy updates into a shareable, skimmable, and powerful presentation. Whether you’re prepping for a board meeting, donor update, or community event, this is the kind of content that connects. Why try this prompt? 👉 Your impact deserves to shine. 👉 Busy stakeholders won’t always read a 40-page PDF. 👉 Visuals turn data into compelling stories. 💡 Pro tip: Use this deck to highlight key wins, upcoming goals, and the real-world impact of your mission. It's a fast, effective way to rally support and keep everyone aligned.
How to sell to small business without a business email?
We are just starting with the Microsoft Commercial Marketplace as a new ISV. We sell to small businesses (2-5 employees). About half of these businesses don't have a business email, but use a personal hotmail, yahoo, or gmail account. For example business xyz may use xyz(@)gmail.com. Can we still sell to these businesses through the marketplace? From what I have seen the marketplace allows them to register these email addresses as a Microsoft account, but won't let them purchase anything. Any suggestions on how these businesses can purchase from the commercial marketplace?Tech Talks presents: New agent governance and management content
Join us on Thursday, April 24th at 8am PT as Ricardo Duncan, Product Marketing Manager, Biz Applications presents 'New agent governance and management content designed to help answer critical customer questions and quell concerns about agent security'. In this session, the Microsoft Copilot Studio marketing team will be sharing new agent governance and management content designed to help answer critical customer questions and quell concerns about agent security. Come learn how your organization can leverage these resources with your customer! We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecording
Microsoft Store Developer registration
follow the link register store develper account: https://developer.microsoft.com/en-us/microsoft-store/register I keep getting the following error message: Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: xxx and transaction ID: xxxx I found this post and encountered the same problem, but he said that re-registering an account can solve it, but I re-created 2 accounts and it still doesn't work. Microsoft developer registration | Microsoft Community Hub what should i do nextMarketplace discounts not applying to consumption
We have a partner who's loaded Marketplace private offers, however the private offer discount is not being applied to the monthly consumption. The customer is being billed at the full SKU rate without any field to update which allows the discount to apply to the consumption line. We've opened a support ticket which has gone stale without help for weeks and no engineer assigned. Customers are ready to walk away from Marketplace because billing issues cannot be resolve.
Ultimate Partner LIVE is coming to Redmond, WA on May 1–2
This is your chance to: 🔹 Connect with Microsoft executives + top industry leaders 🔹 Get the inside track on FY26 priorities 🔹 Deep-dive into AI, Marketplace, GTM, and ecosystem strategies 🔹 Participate in immersive, hands-on workshops 🔹 Build high-impact connections in a curated executive room With 30+ powerhouse speakers and sessions like: ✅ The Marketplace Ecosystem Opportunity ✅ Microsoft’s AI & Software Vision ✅ The Power of Partnerships: Building AI Together ✅ Unlocking the Opportunity Through Ecosystem Thinking …and more, this is a great opportunity for anyone building with or selling through Microsoft. 🔥 Bonus: Use code ULTIMATEVIP50 for an exclusive discount at checkout. 🔗Learn more...Ultimate Partner LIVE is coming to Redmond, WA May 1–2
This is your chance to: 🔹 Connect with Microsoft executives + top industry leaders 🔹 Get the inside track on FY26 priorities 🔹 Deep-dive into AI, Marketplace, GTM, and ecosystem strategies 🔹 Participate in immersive, hands-on workshops 🔹 Build high-impact connections in a curated executive room With 30+ powerhouse speakers and sessions like: ✅ The Marketplace Ecosystem Opportunity ✅ Microsoft’s AI & Software Vision ✅ The Power of Partnerships: Building AI Together ✅ Unlocking the Opportunity Through Ecosystem Thinking …and more, this is a great opportunity for anyone building with or selling through Microsoft. 🔥 Bonus: Use code ULTIMATEVIP50 for an exclusive discount at checkout. 🔗Learn more...A new era of AI reasoning has arrived
We’re excited to share that the latest o-series models — o3 and o4-mini — are now available in the Azure OpenAI Service via Azure AI Foundry and GitHub! These new models unlock powerful capabilities in reasoning, safety, and multimodal AI — including: Enhanced reasoning & safety with deliberative alignment Vision support to analyze and understand visual data Multiple API options with reasoning summaries Parallel tool calling for advanced agentic solutions New audio models for transcriptions and customizable text-to-speech Whether you're building intelligent apps or exploring AI-driven innovation, these models are built to take your ideas further, faster. Learn more to get started!
Events
**Event Date & Time: April 28, 2025, 12:00 - 1:00 PM UTC+8 Singapore **
Learn how to effectively plan, build, and deploy generative AI solutions. Join us at Microsoft ISV AI Envisioning Day: Get th...
Online
**Event Date & Time: April 29, 2025, 1:00 - 2:00 PM UTC+0 UK **
Learn how to effectively plan, build, and deploy generative AI solutions. Join us at Microsoft ISV AI Envisioning Day: Get the Framew...
Online
Recent Blogs
- Power of Azure Native Integration The native integration with Azure brings several key advantages to organizations already invested in the Microsoft ecosystem: Seamless Resource Management Pr...Apr 24, 2025
- Welcome to the monthly partner release notes for the Microsoft marketplace! The marketplace is central to how we help you reach more customers, simplify sales, and unlock growth. Dive into this ...Apr 24, 2025
