User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Genesys Cloud is a platform designed to deliver basic call center functionality, with features for inbound and outbound calls, dialer, SMS, and integration with Salesforce CRM.
- Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, including voice, email, asynchronous messaging, and social media, as well as its reliability and user-friendly tools and integrations.
- Reviewers experienced challenges with the complexity of the configuration and setup, particularly when building out more advanced flows or integrating new services, and found that the rollout of new features can sometimes feel rushed, lacking thorough documentation or requiring additional refinement after release.
