JAMS Values

At JAMS, we believe that delivering the highest standard of ADR begins with a strong foundation. Our values shape who we are, how we work with each other, and how we serve our clients. 

We are deeply committed to neutrality and integrity, ensuring that every matter is handled with fairness, confidentiality, and ethical care. These principles are essential to maintaining the trust of our clients and delivering the professionalism they expect. 

Our culture of inclusivity and collegiality promotes collaboration and respect—both internally and in every client engagement. We believe that embracing people of varied ages, ethnicities, races, genders, religions, sexual orientations, veteran status, and other identities is essential to recruiting and retaining the most qualified individuals in order to leverage the full spectrum of talent and meet the needs of our clients. 

We embrace innovation to improve the efficiency and experience of ADR, continually evolving to meet the expectations of those we serve. 

And we back it all with the unmatched experience provided by our experienced panel and associates—bringing industry-specific knowledge and a shared commitment to excellence in every matter we handle.

At JAMS, we are committed to social responsibility through pro bono work, community involvement, and sustainability initiatives. Our neutrals contribute hundreds of hours annually to pro bono dispute resolution, and we actively engage in volunteer activities like environmental cleanups and supporting local charities. We strive to make a positive impact and embody our core value: "We Have a Heart!"